eTravelGo
CATEGORY
ROLE
Web, Responsive
Genralist
DURATION
1 Month
YEAR
2023
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Background
The Challenge
eTravelGo is an online visa portal, where you can apply for a UAE VISA from any country over
the world.
Getting a UAE VISA quickly is really a hassle these days, It's really hard to find a proper place and a trusted place, and you need to get the approval from various places, but this web app helps users to easily get the visa online.
The Goal
The goal is to create a user experience, allowing the users to find the various VISA packages, charges, durations, and terms and conditions in one place.
DESIGN PROCESS
Empethize
-
User interview
-
User research
-
Competitive analysis
Pototype
-
Low fidality
-
High fidality
Define
-
Personas
Test
-
Usabilty testing
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Implementing feedback
Ideate
-
Card sorting
EMPETHIZE
Research
Quantative Research :
I conducted a survey using Google Forms to perform research and learn more about the people who are willing to apply for their visas online. 23 Users (these users are frequent travelers) responded, and with the help of this information, we found our insights.
​
Qualitative Research:
I interviewed around 5 to 6 users to understand the challenges and problems that they face while applying for a visa manually.
Competitive Analyisis
Competitive Analysis is one of the important steps during the research process and is done earlier in the project. It helps you understand your competitors and map where your product or service stands among them.
DEFINE
User Personas
Based on the answers from User interviews and Survey, I drew some insights and brainstormed on it as a team. After organizing the ideas, I mapped them in to different categories forming an affinity diagram.
IDEATE
Card Sorting
Card Sorting
Card sorting is a technique that involves asking users to organize information in to logical groups . After knowing the user requirements, card sorting is done to get an idea about what type of features and flow would help the user to attain their goals.
Information Architecture
Information Architecture is a visual representation for users so that user can get to know about features and functionality of the product and they could find anything easily.
PROTOTYPE
Low Fidelty
A low fidelity wireframe is the first visual representation of a designer's idea. It ensures that the developers and clients get a clear understanding of the functionalities and designs that the software needs to support.
Home Screen
Home Screen
UAE Visa
Visa Details
Visa Application Form Step 1
Visa Application Form Step 2
Visa Application Form Step 3
Terms & Conditions
Tracking Step 1
How To Apply
Tracking Step 2
About Us
High Fidelity
A high fidelity wireframe captures the look and feel of the product in the advanced stages of the design process. Hi-fi wireframes go beyond the placeholders and ‘lorem ipsum text of low-fidelity wireframes to include actual content, typefaces, colors, image dimensions, and branding elements.
Home Screen
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Visa Details
Visa Application Form Step 3
Terms & Conditions
Home Screen
Visa Application Form Step 1
Tracking Step 1
How To Apply
UAE Visa
Visa Application Form Step 2
Tracking Step 2
About Us
Test
Usabilty Testing
I tested our prototype with 5 users and it was done individually and remotely to find and know their true reaction whether this product meets user expectations. Usability testing helps us get better on it
